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At NVRMIND, we want you to feel fully satisfied with your purchase. If for any reason you are not, we offer both returns and exchanges under the conditions below.

APPLICABILITY OF POLICY

By initiating a return or exchange request with NVRMIND, you agree to be bound by the terms of this Policy without modification. If you do not agree with the terms contained in this Policy, you are advised not to transact on nvrmind.in.

Note: Please note that we may, from time to time, update or revise the terms of this Policy. Every time you wish to initiate a return or exchange, please review the policy to ensure you understand the terms and conditions applicable at that time.

RETURNS & EXCHANGES PROCESS
  1. We offer Returns & Exchanges within 7 days of the delivery date. Once your return/exchange request has been accepted by our team, you will receive an email notification and your order will be picked up by our logistics partner within 24–28 hours.
  2. Pick-up will be attempted twice. If the courier partner is unable to pick up the shipment, you will have to send the shipment back to the warehouse address. Reverse pick-up is subject to the availability of the service in your area pincode.
  3. Please note that your order will undergo our quality check process and once approved, the return/exchange request will be processed. Refunds will be processed in the form of gift cards.
  4. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, we won’t proceed forward with the request.
  5. Cancellation of orders is only permitted on COD orders, which will be possible until the order has not been dispatched from our warehouse. We do not offer any cancellation on prepaid orders.
  6. Shipping charges (if applicable) are non-refundable. A reverse shipment fee up to Rs 500 can be charged for excessive/repetitive returns, which will be deducted from the refund.
PRE-ORDERS
  1. For pre-order products, only size exchanges for the same product are allowed.
  2. The exchange request must be placed within 24 hours of delivery.
  3. Exchanges will only be processed if the desired size is available.
  4. In case the requested size is unavailable, NVRMIND may offer a refund in the form of a gift card or allow an exchange with another item of equal value.
  5. Pre-order products cannot otherwise be cancelled, modified, or returned.
RETURN/EXCHANGE OF PRODUCTS

You may return/exchange the product(s) purchased from us provided the product(s) satisfy the below mandatory conditions:

  1. Products must not be used, worn, washed or tampered with by you.
  2. All original brand tags, packaging material, any accompanying accessories must be intact and not altered, discarded or damaged by you.
  3. Products must not carry any stains, odours (including perfume), scratches, dents, or signs of wear.
  4. The product(s) if bought as a set, should be exchanged as the complete set.
  5. Returned products must be in saleable condition and not rendered defective or unusable.
  6. We reserve the right to reject the exchange/return request for a product if it does not satisfy the aforementioned conditions.
NON-RETURNABLE/NON-EXCHANGEABLE PRODUCTS
  1. Products purchased during sale, promotion, or clearance events, etc. are final sale and cannot be returned or exchanged.
  2. Pre-order products cannot be cancelled, modified, or returned once the order is placed.
  3. For hygiene reasons, accessories and intimate wear cannot be returned/exchanged.
REFUNDS POLICY
  1. Refunds are processed only after the returned product(s) have successfully passed our internal quality check.
  2. All approved refunds will be issued in the form of NVRMIND Gift Cards/Store Credit, which can be used for future purchases on our website.
  3. Gift cards/store credit do not have an expiry date and can be redeemed on any available product.
  4. We do not offer monetary refunds (via bank transfer, UPI, or card reversal) for any order unless explicitly stated otherwise by NVRMIND in exceptional cases.
  5. In the case of prepaid order cancellations approved before dispatch, refunds (if applicable) will be processed to the original mode of payment within 7–10 business days after approval.
  6. Shipping charges (if applicable) are non-refundable. Any reverse shipment fees deducted during the return process will not be reimbursed.
  7. NVRMIND reserves the right to decline refund requests if the returned product fails to meet the required quality conditions or if the request falls outside the stipulated return period.

📩 For all return or exchange requests/queries, please contact us at: house@nvrmind.in